Welcome to my blog, Whats this about then?

This is a place where I will be posting all sorts of things not just things relating to Derby and Derbyshire. On here you will find details of any videos I’ve made of things in Derby and also Time-lapse, stop motion animation, Tutorials etc. If I find some useful software for PC or iPhone then I will feature it here.I’m sure that there will be something of interest to someone on my many posts.Please leave comments on any posts if you like them.
Don’t forget if you are new to my blog and would like to read through the previous posts then see the Blog Archive section on the left side of this page.
Also there is a Search box at the top left of the page if you are looking for something but cant remember where it was. I am a trustee member of "Friends of Friar Gate bridge", aiming to get this bridge restored.

Thursday 21 August 2014

Trusteer Rapport causes iTunes error "unable to load data class information from Sync Services"

I have just updated my iTunes to version and then tried to sync some new videos onto my iPhone only to get an annoying error message :

"iTunes was unable to load data class information from Sync Services.  Reconnect or try again later."

I tried rebooting my computer and fully re-powering the iPhone but still get the error message.

How did I fix the problem?
I actually found that the issue was caused by Trusteer Rapport which is a browser program that most online banks encourage you to use.

I'm not sure why there is a conflict between iTunes and this software but I found that uninstalling Rapport got iTunes sync working again without any problems.

How to uninstall Rapport from Windows 7. Quit your browser, goto the control panel, Click on uninstall program, Select Trusteer Rapport and click Change, Uninstall button at the top. It will come up with a panel where you have to type in some numbers and letters to confirm that you want to stop the program running to uninstall it.

Of course uninstalling Rapport is not ideal as you may want to keep this software if you use online banking.
Hopefully there will be a fix for this soon.

hope this helps you if you get this error.